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FAQ: Kraft Heinz Questions & Answers

Frequently Asked Questions
I'm having trouble printing the online coupon that I received via my Recipe by Email.
We ’re so sorry to hear that you had difficulties printing the online coupon/offer.  Please know that is committed to providing you with the best user experience on our website. We truly appreciate your loyalty.  Please note that is a digital program, and unfortunately, all coupons/offers must be printed from the website.  It's very important that you install the Coupon Printer Application in order to print the coupons.

Additionally, coupons/offers are powered by  For assistance, please visit and click on the “Ask Sam” button to submit your issue and it will be elevated in the Customer Team.  Someone from the Customer team will follow up with you within 24 hours of submitting your issue.

Thank you for reaching out to us and we hope you'll continue to visit our website for the latest savings, recipes, and more!
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